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Date: Tue, 21 Oct 2003 15:36:02 -0400
From: John D Groenveld <jdg117@elvis.arl.psu.edu>
Subject: Re: [s-x86] promises
In-reply-to: "Your message of Sun, 19 Oct 2003 13:41:50 PDT."
<E1ABKN4-0005qB-00@volcano.softorchestra.com>
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To: Alan DuBoff <aland@softorchestra.com>
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In message <E1ABKN4-0005qB-00@volcano.softorchestra.com>, Alan DuBoff writes:
>> Were the reps consulted on how to break the news to the customer
>> community that StarOffice 7 for Solaris x86 was going be later
>> than Linux, Windows, and Solaris SPARC?
>
>I'm not sure where you're coming from. There is no agreement to consult the
>reps on any specific matter inside of Sun. You keep thinking that Sun is
>obligated to run everything by the reps. This is far from the truth.
I was under the impression that when Sun had bad news to tell its Solaris
customers that it would use the customer representatives which are its
disposal to act as a focus group. It seemed like they are an ideal group
to help Sun make such messages at least somewhat palatable.
The problem in this case appears to be that Sun was not interested in
giving any advance warning to customers that StarOffice for Solaris x86
would be delayed until Jonathan's vice presidents battled out who was
going to pay for its productization.
Nevermind that Solaris x86 customers expect products to be supported
until officially End Of Life'd with plenty of advance notice,
regardless of how politically difficult it might be to find the funding
for it during these lean times.
That our advocates were unable to break the political log jam to keep
Solaris x86 on the StarOffice release train or even warn of its delay,
is a bug, not a feature.
This has the stench of the same bug that led to Solaris x86's indefinite
delay on January 8 2002.
Who's responsible for fixing this bug and seeing that it does not pop-up
yet again?
John
groenveld@acm.org
*********
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